BOOKING POLICIES
CHILDREN
Stay and Smile Homestay allows a child up to 6 years of age to stay for free using the existing bedding. Individuals above the age of 6 shall be charged accordingly.
EXTRA BEDDING
Extra bedding service is available and is chargeable from RM50.00 per stay. Please inform our person in-charge upon booking full payment must be made 1 day before arrival.
Additional guest without extra bedding are required to pay additional RM30.00 per person per night whether or not the person shares a bed, sleeps on couch or floor.
CHECK-IN CHECK-OUT POLICIES
CHECK-IN 3:00PM AND CHECK-OUT 12:00PM
We will make every effort to personalise our guests' stay if arrical details is provided at time of reservation.
Late check-out after 12:00pm can be arranged for an additional fee of RM100.00
AGE REQUIREMENT
Guests must be at least 18 years of age with proof of identification to check-in.
Guests under age of 18 must be accompanied by an adult. Homestay reserves the right to check photo identification.
GENERAL POLICIES
SMOKING
Smoking is allowed but NOT inside the house, including balconies.
Additional cleaning fee of RM50.00 will be apply if guests are found to be smoking inside the house, including balconies.
EXCESSIVE NOISE AND PARTIES
Strictly NO Party after 12:00am as we do not want to disturb our lovely neighbours from their sweet dreams.
DAMAGE TO HOMESTAY PROPERTY
Stay and Smile Homestay reserves the right to charge our guests for the cost of rectifying damages or soiling, caused by accident, deliberate, negligent or reckless act of the guest to the homestay's property or structure.
DEPOSIT AND GUARANTEE
We will ONLY collect deposit from guests which are,
1. 22 years old or younger.
2. Booking Homestay for purpose other than staying. eg. party or wedding.
PROHIBITED ITEMS
The following items are not permitted in our homestay:
1. Flammable, explosive or otherwise hazardous materials.
2. Items emitting a foul odour.
3. Unregistered or registered firearms or other weapons.
4. Article related to the use in gambling, prostitution, smuggling or illicit acts.
5. Illegal drugs or other articles, where in the possession of which is prohibited by the law of Malaysia.
HOUSE RULES
RULES AND REGULATIONS
1. Take off your shoes before entering the house to ensure cleanliness.
2. Please refrain from using equipment or fixtures for purposes other than those intended.
3. Please switch off the electricity when you are away or not using, especially the water heater and air-conditioning.
4. Guests are encouraged to purchase their own travel insurance, we will not be liable for any injuries happened within our compound, howsoever caused.
5. The management will not be responsible for any loss and or damage of any personal items or valuables, howsoever caused.
6. In case of damage or loss of keys or car remote during the time of your stay, we will charge RM50.00 as compensation.